Delivery InformationFree Shipping: LBV provides free delivery/shipping on all items within India. Shipping time is 24-72hrs for "Available in Stock" items and 10-15 business days for "Make to Order" items.
*not applicable on gold coins
Lifetime Exchange & Buy-Back Policy: We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from LBV, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges.
This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
*We offer a lifetime exchange & buy-back guarantee on all purchases made from LBV within india.
Lifetime Exchange: The value of the exchanged product after deductions towards making charges and discounts will be credited to your LBV account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product, we will refund 70% of the total amount. A 30% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than LBV shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.
Customer Delight: Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at foryou@Labelleviesoul.com or at 9286366636 between 10am-6pm, 7 days a week.
Our registered office address is:
La Belle Vie Soul Jewellery Pvt. Ltd.
65/17, Street No. 7,
Garh Road, Meerut,
250002, U.P., India