Returns Policy
General Returns Policy
1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
o Was delivered in a physically damaged condition
o Has missing parts or accessories
o Is different from what was ordered
2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Item should be returned/couriered to the company registered address by you. We may reject the returned item if the items are not returned according to the above-mentioned condition.
Refund Modes
We will initiate refund to the following modes once your item is received by us or the seller:
| Payment mode | Refund mode options |
|---|---|
| Credit card/ Debit card/ Prepaid Payment Instrument | Credit card/ Debit card/ Prepaid Payment Instrument |
| Credit card/ Debit card/ Prepaid Payment Instrument | Credit card/ Debit card/ Prepaid Payment Instrument |
| Bank Account through net banking | Bank account through net banking |
| Cash on Delivery* | NEFT to Bank account |
| Gift card/ Gift voucher | Gift card/ Gift voucher |
Important
• We may request for information/documents to verify your credentials before initiating the refund.
• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.
Return / Replacement Criteria
Issue
- Item is physically damaged/defective
- Varies from the description
- Wrong item delivered
- Wrong style
- Wrong size
- Wrong quantity
- Missing parts/accessories